Why Create a Call Center for the Deaf?
Inclusion

Pascal Dupuy

FounderIvès

Why Create a Call Center for the Deaf?

8:40·6 October 2023

This article was automatically translated from its original Français version. Read the original

Making a traditional phone call is impossible for someone who is hard of hearing or deaf. However, thanks to the software developed by Ivès, this has become possible. Pascal Dupuy, its founder, came to discuss it with us.

Do you realize how much your phone allows you to gain independence? Whether it's organizing your schedule, canceling an appointment, or planning a meeting… Everything happens through this small device. Being deaf or hard of hearing makes these everyday actions impossible.

The company Ivès was born from this observation. Thus, the creations of Pascal Dupuy and his partners enable thousands of deaf and hard of hearing individuals, as well as those who are deaf-blind or aphasic, to communicate freely and independently every day.

With the platform, deaf or hard of hearing individuals have access to a relay telephone service.

The solution is simple: the deaf or hard of hearing person initiates a video call to a sign language interpreter, who relays the call to the hearing person's phone. Thus, a conversation between the deaf person and their interlocutor begins, with the interpreter acting as an intermediary.

Hard of hearing individuals can access a subtitled calling platform, video applications, and other more advanced solutions, making the phone accessible, as well as customer service for a company and meetings and exchanges between a deaf employee and their colleagues in the workplace.

If you want to deepen your knowledge on this topic: https://www.airzen.fr/le-regard-francais-pour-consommer-handi-responsable/

Juliette Boulegon
impact.info journalist
Published on 6 October 2023